Troubleshoot Azure AD SSO Integration

This article covers common problems regarding Azure AD SSO.

Trouble signing in

Sometimes users will be unable to sign in if the user was not assigned to the application.

Azure sign in error notification example.png

Amend this by assigning the user to the application.

Invalid user attributes

There are times when attributes submitted by a user does not match the ones in Azure AD. When that happens, users receive an error message.

azure invalid user attribute warning.png

This can be amended by determining what was entered that was mismatched, typically the email address has changed, and update that user’s profile information to match.


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