Troubleshoot Email Deliverability and Link Issues

Most email service providers include some form of junk, spam, or bulk-mail filtering built into their services. These filters prevent unwanted emails from reaching an email inbox or from allowing links to be opened if they are deemed suspicious. Occasionally, email filters can be a bit overzealous and may assume emails are unsolicited or links are malicious. As a result, it often prevents emails from arriving in the inbox or prevents links from opening.

Are there ways to override email spam filters?

There are ways to override email spam filters to improve email deliverability and allow links to open. Here are options to consider.

Option 1: Allowlisting

In nearly every case, a company's IT department needs to make a small change to the company's email and spam filtering settings. Without performing these changes, the emails will often be marked as unsolicited bulk or spam emails.

Follow the steps in this article to allowlist to better support email deliverability.

Option 2: Marking emails as "not junk" or "not spam"

Suppose the emails still aren't arriving after the IT department made the recommended changes for allowlisting. In that case, the email account may have previously marked the emails as bulk messaging or spam.

When the account is marking things as junk, emails are remembered and automatically considered spam upon their next arrival. The automation needs to be reversed to receive those emails. 

Use this list to search an email application for EveryoneSocial's emails in order to mark those as "not junk" or "not spam."

• alerts@mg.everyonesocial.com
• support@everyonesocial.com 
• product@everyonesocial.com 
• cs@everyonesocial.com
• hello@news.everyonesocial.com
• hello@info.everyonesocial.com
• everyone@everyonesocial.com

Gmail/G Suite

1. Open Gmail and sign in.
2. In the folder list, click More to show all folders.
3. Click Spam and look for messages from EveryoneSocial's emails.
4. Right-click any messages from EveryoneSocial and select "Not Spam."

Hotmail, MSN, and Outlook.com

The steps below are specific to Outlook.com, but the process is nearly identical for Hotmail and MSN.

1. Open the email application in the web browser and sign in.
2. In the folder list, click Folders to show all folders.
3. Click Junk Email and look for messages from EveryoneSocial's emails.
4. Right-click any messages from EveryoneSocial and select "Mark as not junk."
5. Likewise, ensure the "Focus" option isn't rerouting emails to a different folder. More info here.

Microsoft Office 365 (O365)

1. Steps can vary, depending on the version of Office 365. Microsoft's article walks through the steps to take.
2. Likewise, ensure that the "Focus" option isn't rerouting emails to a different folder. More info here.

Option 3: Checking email applications

Some email providers mark messages or parts of their content as spam or junk.

Options one and two shown usually sorts things out—if reading this far, that's likely not the case. While option two may seem like it would fix it, that's not always the case. This spam filtering functionality is built into the email provider—not the account. Therefore, it's important to check email application settings as well.

Microsoft Outlook (computer software)

• Microsoft is known for marking messages as unsafe and for providing placeholders instead of actual email images. Microsoft details how to fix emails and email content from appearing spammy. Find their reliable instructions here. The whole article is helpful, but the relevant info is in the gray box, towards the top. The steps work similarly for the mobile app.

Apple Mail (computer software)

• Apple has provided reliable instructions here. Follow the second section regarding emails incorrectly marked as junk. The steps work similarly for the mobile app, too.